Privacy Policy

This Privacy Policy explains how Yeah96 Casino may collect, use, store and share information when you visit the website, create an account, use our services or contact support. We aim to handle personal information fairly, securely and transparently, in line with applicable privacy requirements for players in Australia.

Yeah96 Casino operates under a licence issued by the Curaçao Gaming Authority (CGA). The platform uses SSL encryption and submits its games to iTech Labs for independent auditing.

Information we may collect

When you use Yeah96 Casino, we may collect information that is needed to provide gambling services, maintain a secure account and meet our legal and operational responsibilities. The information collected depends on how you interact with the website and the services you use. You may provide some information directly, while other information may be collected automatically when you browse or use the site.

Account and contact details

This may include your name, date of birth, residential or contact details, login information, account preferences and records of communications with us. We may also keep information about your responsible gambling choices, account settings, requests and any restrictions that apply to your account. This information helps us create and administer your account, provide customer support and communicate with you about the services.

Identity and verification information

To confirm identity, age, location or eligibility, we may request verification documents or information. Depending on the circumstances, this can include identity documents, proof of address, information about the source of funds or other details needed for account checks. Verification information is handled for security, anti-fraud, responsible gambling and legal compliance purposes. We only ask for information that is reasonably relevant to the checks being carried out.

Payment and transaction information

We may collect records relating to deposits, withdrawals, wagers, winnings, refunds, account balances and other transactions. Payment providers or financial institutions may process payment details on our behalf. We may receive transaction references, payment status, limited payment method information and information needed to investigate an unsuccessful or disputed transaction. We do not need to retain every payment detail in the same form in which it was provided.

Device, usage and cookie information

When you visit the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times and information about how you use the site. We may also collect information through cookies and similar technologies. This information supports website operation, security, performance monitoring, troubleshooting and service improvement.

How we use information

We use personal information only for appropriate purposes connected with operating the website, providing our services and meeting our responsibilities. The purposes may include the following:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and eligibility to use the services.
Carrying out anti-fraud, anti-money laundering, security and risk checks.
Monitoring activity to protect players, the website, payment processes and the integrity of services.
Providing customer support, responding to questions and handling complaints or requests.
Sending service messages about your account, transactions, security, changes to the website or other necessary matters.
Understanding how the website is used and improving its design, content, reliability and performance.
Managing responsible gambling tools, limits, exclusions or other player protection requests where applicable.
Meeting legal, regulatory, tax, accounting, dispute resolution and record-keeping obligations.
Detecting, preventing and investigating misuse, technical attacks, unauthorised access and other harmful activity.

Where we send marketing communications, we will do so in accordance with applicable requirements and your communication preferences. You can withdraw consent to marketing at any time by using an unsubscribe option included in a message, changing an available preference in your account or contacting support@yeah96casino.best. Withdrawing marketing consent will not affect essential service messages, such as information about transactions, security or your account.

Sharing information

We may share relevant information with service providers that help us operate the website and provide services. These providers may support identity verification, payment processing, fraud prevention, customer support, hosting, technology, security, analytics, communications and professional or administrative services. They are expected to handle information for appropriate purposes and to apply suitable safeguards.

Information may also be disclosed where reasonably necessary to protect the rights, safety or property of players or the website, investigate suspected unlawful or fraudulent activity, respond to a valid legal request, resolve a dispute or meet an applicable obligation. We do not use or disclose personal information for unrelated purposes unless permitted or required to do so.

Some service providers may process information from locations outside Australia. Where this occurs, we take reasonable steps to support appropriate handling and security, while recognising that privacy protections may differ between countries. Information may also be combined with information supplied by verification, payment, security or other service partners when this is necessary for the purposes described in this Policy.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you visit a website. They may help remember your session, keep account features working, improve security, understand website usage and remember selected preferences. Some cookies are necessary for core functions, while others help with analytics, performance or communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block certain types or receive a notification before a cookie is stored. If you disable cookies, some website functions may not work correctly or may require you to enter information again. Browser controls do not always affect every similar technology, and some essential functions may continue to operate for security or account purposes.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or similar safeguards where suitable. Access to information is limited to people and providers who need it for an approved purpose.

No website, internet connection or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a secure device and contacting us promptly if you believe your account or information has been accessed without permission. We will take reasonable steps to investigate and respond to suspected security incidents.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of information and the reason it was collected. When information is no longer needed, we may securely delete it, anonymise it or otherwise dispose of it in a suitable way.

Your privacy rights and contacting us

You may have rights in relation to the personal information we hold about you. These rights can depend on the circumstances, the type of information involved and any obligations that require us to retain or use certain records. We will consider reasonable requests and may need to confirm your identity before providing information or making changes.

How to exercise your rights

To ask to access your personal information, correct inaccurate or incomplete information, request deletion of your data, or withdraw consent to marketing, contact support@yeah96casino.best. Please describe your request clearly and include enough information for us to understand which account or records are involved. For your protection, we may ask for additional information to verify that the request comes from the relevant account holder.

Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
Correction: ask us to update information that is inaccurate, incomplete or out of date.
Deletion: ask us to remove personal information that is no longer needed or where there is another valid basis for deletion.
Marketing consent: withdraw permission for promotional communications without affecting necessary account or service messages.
Privacy questions or complaints: ask how your information has been handled or raise a concern for review.

A deletion request may not apply to every record. We may need to retain information for legal, security, fraud prevention, dispute resolution, accounting or other legitimate purposes. If we cannot fully comply with a request, we will aim to explain the reason in general terms. We may also retain a limited record of a request so that we can respect your preferences and demonstrate how it was handled.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, information practices or applicable requirements change. The updated version will be made available on the website and will apply from its stated effective date or, where no date is stated, from publication. We encourage you to review this page from time to time so you understand how information may be handled. Continuing to use the website after an update may indicate that you have read the revised Policy, subject to any consent requirements that apply.